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Workflows Directory

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70 workflow templates, showing 1 to 24

  • Appointment confirmation and no-show follow-up

    The front desk gets tomorrow’s bookings from the appointment export with the practice’s approved script or message filled in for each, every reply recorded once staff have called, and today’s no-shows with open slots to offer them. Staff make every call and every diary change.

    Starts it
    Front-desk coordinator
    Brings
    export, notes, document
    Gets
    7 outputs

  • Authority comparison table

    From the opinions, statutes and regulations counsel selected, and only those, the researching lawyer gets one side-by-side table: each authority's court, date, stated issue, operative words, posture and separate opinions, quoted with pinpoints, and a list of every quotation to check. The lawyer decides what applies.

    Starts it
    Researching lawyer
    Brings
    export, notes, document
    Gets
    3 outputs

    Prepares work for a lawyer. Not legal advice.

  • Cancellation request response

    When a customer asks to cancel or cut back, the account manager gets one page: the request and the reason in the customer's words, the account's recent history, only the options your business already approved that fit that reason, and a reply that confirms the choice and what happens next. A person sends it.

    Starts it
    Account manager
    Brings
    export, notes, pasted text
    Gets
    6 outputs

  • Case chronology from the matter documents

    From the document set the handling attorney approved, the paralegal or associate prepares a draft chronology for that attorney: each event with its source and Bates number or page, document dates kept apart from event dates, conflicting accounts side by side, and the gaps. What matters is left to the attorney.

    Starts it
    Paralegal
    Brings
    export, notes, document
    Gets
    5 outputs

    Prepares work for a lawyer. Not legal advice.

  • Chargeback response pack

    When a card dispute lands, the store owner or finance lead gets one pack: the dispute matched to its order, the evidence its reason calls for marked found or missing, a response drafted well inside the deadline, and the store's dispute ratio for the month. A person decides whether to contest and submits it.

    Starts it
    Finance lead
    Brings
    export, notes, document, pasted text
    Gets
    7 outputs

  • Churn risk and save plan

    Once a quarter, the owner or account lead sees why customers really left, read from your own cancellation notes and records, how many left for each cause, and one change to try for each, with an owner, a start date and the count that will show whether it helped. A person decides every change.

    Starts it
    Owner
    Brings
    export, notes, document, pasted text
    Gets
    6 outputs

  • Citation and quotation check

    Before a draft is filed or relied on, the associate or paralegal has one worksheet: every citation, quotation and record cite counted, then set against the sources supplied, and every good-law check left for the lawyer. No result calls anything confirmed; each says only what was compared.

    Starts it
    Associate
    Brings
    export, notes, document
    Gets
    4 outputs

    Prepares work for a lawyer. Not legal advice.

  • Closed-file retention review

    When closed matter files are ready for records review, the records officer has a draft list for supervising counsel in four groups: files whose period has run under the firm's own schedule, files under a hold, client originals not yet returned, and files that cannot be assessed. Nothing is destroyed or moved.

    Starts it
    Records officer
    Brings
    export, notes, document
    Gets
    7 outputs

    Prepares work for a lawyer. Not legal advice.

  • Complaint and refund request handling

    A customer complains or asks for money back, and whoever handles it gets your policy's answer: the order matched, each condition checked, the amount worked out, any refund set out for a named person to approve, and a reply ready to edit and send.

    Starts it
    Owner
    Brings
    export, notes, document, pasted text
    Gets
    6 outputs

  • Conflict search record

    Before the responsible attorney decides on a new matter, the conflicts clerk has a draft search record: every name searched with its aliases and related entities, every possible match with its source matter and why it matched, the names still to search, and the limits of the search. It clears nothing.

    Starts it
    Conflicts clerk
    Brings
    export, notes, document
    Gets
    5 outputs

    Prepares work for a lawyer. Not legal advice.

  • Consultation fact record

    After a first consultation, the intake attorney gets a draft fact record: each statement marked by how the client knows it, each date by how exactly it was given, the outcome the client wants set apart, every document mentioned but not supplied, and questions to choose from. It names no legal issue.

    Starts it
    Paralegal
    Brings
    export, notes, document
    Gets
    5 outputs

    Prepares work for a lawyer. Not legal advice.

  • Contract amendment trace

    Before a question about a signed contract goes to counsel, the contracts manager has one dated history of the provision that matters: every signed document in order, each version quoted with its document and section, every gap marked, and a list for the lawyer to confirm. It never says which wording controls.

    Starts it
    Contracts manager
    Brings
    export, notes, document
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Contract intake brief

    When another party's agreement arrives, counsel gets a one-page intake brief: what it is, read from its titles, the parties as named, what is missing, the requester's purpose and date, and the reviewer your own routing rules name. It comments on no term; counsel decides.

    Starts it
    Contracts manager
    Brings
    notes, document, pasted text
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Contract issues table for counsel

    Before counsel negotiates a vendor or customer agreement, the contracts team hands over one cited issues table: every clause quoted with its section, the playbook position it meets or departs from, the playbook’s fallback wording copied beside each departure, and the approver your matrix names. Counsel decides.

    Starts it
    Contracts manager
    Brings
    notes, document, pasted text
    Gets
    7 outputs

    Prepares work for a lawyer. Not legal advice.

  • Contract renewal and notice register

    From your signed agreements and amendments, the contracts manager gets a register for counsel to confirm: each term, renewal and notice clause quoted with its section, cancel-by and send-by dates proposed only under counsel's own counting rules, and the windows sorted by proposed send-by date. Nothing is sent.

    Starts it
    Contracts manager
    Brings
    export, notes, document
    Gets
    5 outputs

    Prepares work for a lawyer. Not legal advice.

  • Course sequence and workload review

    A course lead revising an outline for the next cohort gets a module map: learning goals, prerequisites, activities and the instructor's own time estimates, with crowded weeks and coverage gaps marked and every gap written as a question. The course lead decides what changes.

    Starts it
    Course lead
    Brings
    export, notes
    Gets
    4 outputs

  • Culture health check

    A founder or people lead sees whether the company's stated values show up in daily work: each value written as behaviours you could watch for, read against the team's own evidence, with where practice matches, where it drifts, and two or three rituals to try. Reported by team and theme, never about a person.

    Starts it
    Founder
    Brings
    export, notes, document
    Gets
    7 outputs

  • Customer feedback themes

    Each month your support lead sees what customers keep telling you: tickets, disputes, reviews and survey comments grouped into themes with counts and quotations, the three issues most worth fixing with a proposed fix and owner, and a note for customers once a fix ships. A person decides every fix.

    Starts it
    Support lead
    Brings
    export, notes, document
    Gets
    5 outputs

  • Customer reply drafting

    Every customer gets the reply your best person would write. Hand over the customer's message, your tone guide and your approved answers, and get back a draft in your voice where every statement and every promise traces to something you approved. A person on your team reads it, edits it and sends it.

    Starts it
    Support agent
    Brings
    notes, document, pasted text
    Gets
    3 outputs

  • Customer satisfaction detractor follow-up

    Every week your support lead gets each low satisfaction or recommendation score with the ticket behind it: the customer's own words, what went wrong as far as the ticket shows, a suggested owner and a draft message, plus the trend and a warning wherever the numbers are too thin to read. A person sends every message.

    Starts it
    Support lead
    Brings
    export, notes, pasted text
    Gets
    7 outputs

  • Departing-employee knowledge capture

    When someone is leaving or changing role, their manager gets an interview guide aimed at what only that person knows, then a handover document the successor can work from, every point traced to the conversations and marked with how sure it is. Nothing is shared until the manager approves.

    Starts it
    Manager
    Brings
    export, notes, pasted text
    Gets
    2 outputs

  • Deposition transcript summary

    Before the next deposition, a motion or trial, the attorney has a draft page-line summary of the transcript, arranged by the topics they named: every point cited, every exhibit and objection logged, and every place the testimony differs flagged without a label. The attorney decides what it means.

    Starts it
    Paralegal
    Brings
    notes, document
    Gets
    8 outputs

    Prepares work for a lawyer. Not legal advice.

  • Discovery requests and commitments register

    Through discovery, the litigation paralegal keeps one register for the handling attorney: each request and its response in the exact words served, the Bates ranges produced against it, every supplement promised in correspondence with its date as written, and the promises now overdue. The attorney decides what it means.

    Starts it
    Litigation paralegal
    Brings
    export, notes, document
    Gets
    9 outputs

    Prepares work for a lawyer. Not legal advice.

  • Document production index and summaries

    From a production review counsel has cleared, the paralegal prepares a draft for that counsel: an index of every document by Bates range, a short summary of each, every statement cited to its Bates page, missing documents and differing passages listed, and anything matching counsel's screen list held by number only.

    Starts it
    Paralegal
    Brings
    export, notes, document
    Gets
    9 outputs

    Prepares work for a lawyer. Not legal advice.