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Workflows Directory

Workflow templates for customer support and service or legal and contracts

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45 workflow templates, showing 25 to 45

  • Invention disclosure brief for patent counsel

    Before the first call with patent counsel, the founder or engineering lead has one factual brief: the invention in the inventor's words, who contributed what and when, every outside demonstration, sale, talk or publication with its date and audience, and the records still missing. Counsel decides.

    Starts it
    Founder
    Brings
    export, notes, document
    Gets
    7 outputs

    Prepares work for a lawyer. Not legal advice.

  • IP ownership and licence question table

    Before an agreement or statement of work is signed, IP counsel gets one table of the ownership, assignment, licence, background-IP and confidentiality clauses, each quoted with its section, set against the company's own IP positions and led by whether the assignment words counsel expects were found.

    Starts it
    Contracts manager
    Brings
    notes, document
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Legal hold custodian tracker

    Once counsel has issued a legal hold, your legal operations lead keeps one tracker for counsel: every custodian and system in counsel’s scope, who has acknowledged and who is overdue, who has left or changed role, the refresh date counsel set, and reminders copied from counsel’s own text for a person to send.

    Starts it
    Legal operations lead
    Brings
    export, notes, document
    Gets
    3 outputs

    Prepares work for a lawyer. Not legal advice.

  • NDA check against counsel's approved positions

    Before anyone signs a proposed NDA, counsel gets every clause quoted with its section and set beside the positions counsel has approved: matching, departing or not covered. Any obligation beyond confidentiality sends the whole NDA to counsel. The check never says an NDA is ready to sign.

    Starts it
    Salesperson
    Brings
    notes, document
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Open-source licence inventory for counsel

    Before a release ships or an acquirer asks, counsel and the engineering lead get every open-source package listed with its licence as found, the file and line where it was read, and the duties your own policy attaches to it. A missing, custom or conflicting licence is marked needs review, never cleared.

    Starts it
    Engineering lead
    Brings
    export, notes, document
    Gets
    5 outputs

    Prepares work for a lawyer. Not legal advice.

  • Outside-counsel invoice questions

    When a law firm’s invoice arrives, legal operations has one worksheet ready: every line set against the agreed rates, the approved matter budget and the company’s own billing guidelines, each difference written as a neutral question for the firm. Nothing is sent, paid or rejected until people decide.

    Starts it
    Legal operations manager
    Brings
    export, document
    Gets
    10 outputs

    Prepares work for a lawyer. Not legal advice.

  • Privilege log entry check

    Before a draft privilege log goes to review counsel, the paralegal gets an entry-by-entry check against counsel’s approved format and role map, and a list of logged documents’ attachments with no entry. It checks metadata only: review counsel makes every privilege call and writes or approves every description.

    Starts it
    Paralegal
    Brings
    export, notes, document
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Product recall customer contact plan

    Once your business has issued a recall, the customer care lead gets the contact plan: affected customers from the order export, the approved notice word for word, drafts that offer only the remedies you run, and a tracker that counts a customer done only when the item is back or repaired.

    Starts it
    Customer care lead
    Brings
    export, notes, document
    Gets
    6 outputs

  • Public guest review reply

    Answer an online guest review without exposing the guest's stay. Hand over the review and the service actions you have confirmed, and get a short public reply plus separate private notes, each statement tied to its source. The guest relations manager checks and approves.

    Starts it
    Guest relations manager
    Brings
    export, notes, document, pasted text
    Gets
    5 outputs

  • Reader correction request brief

    When a reader disputes a fact or reports a missing credit, the editor gets one internal note: the request, the published passage, the evidence supplied and the questions only an editor can answer. A draft acknowledgement waits for the audience lead's approval.

    Starts it
    Editor's assistant
    Brings
    notes, document, pasted text
    Gets
    3 outputs

  • Release notes draft

    The product owner gets draft release notes for one shipped release, in words users recognize: what is new, changed, removed and fixed, the steps users must take, and the known limitations. Only what was supplied is described. The owner checks and publishes.

    Starts it
    Product owner
    Brings
    export, notes
    Gets
    8 outputs

  • Research plan for counsel

    Before an associate or paralegal starts on a partner's research question, they hold a one-to-two-page plan: the question split into sub-questions, the stated facts against each, the firm's own notes to read first, where to search and with what terms, and the gaps. Leads, not authorities: nothing is named from memory.

    Starts it
    Associate
    Brings
    export, notes, document
    Gets
    6 outputs

    Prepares work for a lawyer. Not legal advice.

  • Returned unit review brief

    When a failed-unit report or return request arrives, the service coordinator gets one brief tying the customer's report to each unit's shipment record, serial and recorded configuration, with unmatched serials and missing evidence listed. It names no cause.

    Starts it
    Service coordinator
    Brings
    export, notes, document, pasted text
    Gets
    7 outputs

  • Service inbox routing plan

    When a new service inbox is being set up, the service owner gets a routing plan: each approved address, the queue it should reach and who owns it, checks to run before it goes live, and the wrong-address risks, loop risks and unconfirmed queue owners still open. Nothing is configured.

    Starts it
    Service owner
    Brings
    export, notes
    Gets
    5 outputs

  • Stale ticket sweep

    Once a week the support lead gets one sheet of what the queue is hiding: tickets with no real activity past their limit, tickets left waiting on the customer with the three ways out of each, likely duplicates, and each person's load weighed by size and age. A person makes every move.

    Starts it
    Support lead
    Brings
    export, notes, document
    Gets
    6 outputs

  • Support escalation brief

    When a support case must move to a specialist or manager, the support lead gets one brief: the customer's impact, a dated timeline from the ticket history, the evidence, the fixes tried, the workaround in place and the decision needed. Nothing goes to the customer.

    Starts it
    Support agent
    Brings
    export, notes, document
    Gets
    8 outputs

  • Support service level definition

    The support lead gets reply and resolution targets for every priority level, worked out from the team's own ticket history and the hours the team really has. Each target shows how often the team already meets it, and every gap comes back as a question for the lead to settle.

    Starts it
    Support lead
    Brings
    export, notes, document
    Gets
    6 outputs

  • Support ticket triage

    Your queue manager opens the morning’s tickets already sorted: each one with a category, a priority and a route, and the reason for all three in a line. The tickets that cannot wait sit at the top, stopped for a person to decide.

    Starts it
    Queue manager
    Brings
    export, notes, document
    Gets
    4 outputs

  • Unit turnover readiness checklist

    Between one tenant and the next, the property manager gets one page for the unit: every recorded repair, the cleaning, keys, utilities and vendor confirmations still open against the approved move-in date, each gap written as a question. Nothing is sent.

    Starts it
    Property manager
    Brings
    export, notes
    Gets
    5 outputs

  • Unshipped order review

    The fulfilment or customer-service lead gets one aged list of the orders not yet sent, whole or in part: how old each is, what is holding it, who owns the next step, and which orders have none. Nothing is released, moved or sent.

    Starts it
    Fulfilment lead
    Brings
    export, notes
    Gets
    6 outputs

  • Weekly status requests to outside counsel

    Every Monday, in-house counsel has a draft status request for each outside firm that owes one: what has happened since the last update, the dates on record to confirm, decisions pending and spend against budget, plus the matters skipped and why. Counsel edits and sends each one.

    Starts it
    Legal operations manager
    Brings
    export, notes, document
    Gets
    2 outputs

    Prepares work for a lawyer. Not legal advice.