Workflows Directory
Find your team’s next superpower.
- Function: Customer support and service
- Function: Legal and contracts
- Business situation: Established businesses
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37 workflow templates, showing 1 to 24
Appointment confirmation and no-show follow-up
The front desk gets tomorrow’s bookings from the appointment export with the practice’s approved script or message filled in for each, every reply recorded once staff have called, and today’s no-shows with open slots to offer them. Staff make every call and every diary change.
- Starts it
- Front-desk coordinator
- Brings
- export, notes, document
- Gets
- 7 outputs
Authority comparison table
From the opinions, statutes and regulations counsel selected, and only those, the researching lawyer gets one side-by-side table: each authority's court, date, stated issue, operative words, posture and separate opinions, quoted with pinpoints, and a list of every quotation to check. The lawyer decides what applies.
- Starts it
- Researching lawyer
- Brings
- export, notes, document
- Gets
- 3 outputs
Prepares work for a lawyer. Not legal advice.
Cancellation request response
When a customer asks to cancel or cut back, the account manager gets one page: the request and the reason in the customer's words, the account's recent history, only the options your business already approved that fit that reason, and a reply that confirms the choice and what happens next. A person sends it.
- Starts it
- Account manager
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Case chronology from the matter documents
From the document set the handling attorney approved, the paralegal or associate prepares a draft chronology for that attorney: each event with its source and Bates number or page, document dates kept apart from event dates, conflicting accounts side by side, and the gaps. What matters is left to the attorney.
- Starts it
- Paralegal
- Brings
- export, notes, document
- Gets
- 5 outputs
Prepares work for a lawyer. Not legal advice.
Churn risk and save plan
Once a quarter, the owner or account lead sees why customers really left, read from your own cancellation notes and records, how many left for each cause, and one change to try for each, with an owner, a start date and the count that will show whether it helped. A person decides every change.
- Starts it
- Owner
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Citation and quotation check
Before a draft is filed or relied on, the associate or paralegal has one worksheet: every citation, quotation and record cite counted, then set against the sources supplied, and every good-law check left for the lawyer. No result calls anything confirmed; each says only what was compared.
- Starts it
- Associate
- Brings
- export, notes, document
- Gets
- 4 outputs
Prepares work for a lawyer. Not legal advice.
Complaint and refund request handling
A customer complains or asks for money back, and whoever handles it gets your policy's answer: the order matched, each condition checked, the amount worked out, any refund set out for a named person to approve, and a reply ready to edit and send.
- Starts it
- Owner
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Conflict search record
Before the responsible attorney decides on a new matter, the conflicts clerk has a draft search record: every name searched with its aliases and related entities, every possible match with its source matter and why it matched, the names still to search, and the limits of the search. It clears nothing.
- Starts it
- Conflicts clerk
- Brings
- export, notes, document
- Gets
- 5 outputs
Prepares work for a lawyer. Not legal advice.
Consultation fact record
After a first consultation, the intake attorney gets a draft fact record: each statement marked by how the client knows it, each date by how exactly it was given, the outcome the client wants set apart, every document mentioned but not supplied, and questions to choose from. It names no legal issue.
- Starts it
- Paralegal
- Brings
- export, notes, document
- Gets
- 5 outputs
Prepares work for a lawyer. Not legal advice.
Contract amendment trace
Before a question about a signed contract goes to counsel, the contracts manager has one dated history of the provision that matters: every signed document in order, each version quoted with its document and section, every gap marked, and a list for the lawyer to confirm. It never says which wording controls.
- Starts it
- Contracts manager
- Brings
- export, notes, document
- Gets
- 6 outputs
Prepares work for a lawyer. Not legal advice.
Contract issues table for counsel
Before counsel negotiates a vendor or customer agreement, the contracts team hands over one cited issues table: every clause quoted with its section, the playbook position it meets or departs from, the playbook’s fallback wording copied beside each departure, and the approver your matrix names. Counsel decides.
- Starts it
- Contracts manager
- Brings
- notes, document, pasted text
- Gets
- 7 outputs
Prepares work for a lawyer. Not legal advice.
Contract renewal and notice register
From your signed agreements and amendments, the contracts manager gets a register for counsel to confirm: each term, renewal and notice clause quoted with its section, cancel-by and send-by dates proposed only under counsel's own counting rules, and the windows sorted by proposed send-by date. Nothing is sent.
- Starts it
- Contracts manager
- Brings
- export, notes, document
- Gets
- 5 outputs
Prepares work for a lawyer. Not legal advice.
Customer feedback themes
Each month your support lead sees what customers keep telling you: tickets, disputes, reviews and survey comments grouped into themes with counts and quotations, the three issues most worth fixing with a proposed fix and owner, and a note for customers once a fix ships. A person decides every fix.
- Starts it
- Support lead
- Brings
- export, notes, document
- Gets
- 5 outputs
Customer reply drafting
Every customer gets the reply your best person would write. Hand over the customer's message, your tone guide and your approved answers, and get back a draft in your voice where every statement and every promise traces to something you approved. A person on your team reads it, edits it and sends it.
- Starts it
- Support agent
- Brings
- notes, document, pasted text
- Gets
- 3 outputs
Customer satisfaction detractor follow-up
Every week your support lead gets each low satisfaction or recommendation score with the ticket behind it: the customer's own words, what went wrong as far as the ticket shows, a suggested owner and a draft message, plus the trend and a warning wherever the numbers are too thin to read. A person sends every message.
- Starts it
- Support lead
- Brings
- export, notes, pasted text
- Gets
- 7 outputs
Deposition transcript summary
Before the next deposition, a motion or trial, the attorney has a draft page-line summary of the transcript, arranged by the topics they named: every point cited, every exhibit and objection logged, and every place the testimony differs flagged without a label. The attorney decides what it means.
- Starts it
- Paralegal
- Brings
- notes, document
- Gets
- 8 outputs
Prepares work for a lawyer. Not legal advice.
Field issue handoff to engineering
When a delivered product misbehaves for a customer, the customer service lead gets one case brief for engineering: the revision and serial references, the symptoms as reported, the photographs supplied, what service has done and the questions still unanswered. It names no cause.
- Starts it
- Customer service lead
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Freight shortage record packet
When a receiver reports missing or damaged freight, the claims coordinator gets one packet lining up dispatch quantities, warehouse scans, bill of lading, proof of delivery, photos and the customer report, with each unanswered question listed. It assigns no fault and sends nothing.
- Starts it
- Claims coordinator
- Brings
- export, notes
- Gets
- 6 outputs
Help article from a resolved issue
Turn every answer your team works out once into an article the next customer finds on their own. Hand over a resolved ticket and your list of articles; get back a draft in your customers' words, with their details removed and every step traced to the ticket. Your knowledge-base owner decides what goes live.
- Starts it
- Support agent
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Help centre gap review
Once a period, your support lead sees what the help centre is missing, read from that period's tickets and search log: questions agents answered by hand, articles that fell short, articles search could not find, and one gap list ranked by the tickets an article could have saved. The lead decides what is written.
- Starts it
- Support lead
- Brings
- export, notes
- Gets
- 6 outputs
Inbound demand or claim intake record
When a demand, claim or subpoena arrives, the company's lawyer gets one intake record the same day: who sent it, what it asks, every date it states, the facts and citations it relies on, related matters, where the records are, and a question on keeping them. It rates nothing and recommends nothing.
- Starts it
- Legal operations coordinator
- Brings
- export, notes, document
- Gets
- 2 outputs
Prepares work for a lawyer. Not legal advice.
Incoming referral completeness check
When a referral arrives, the coordinator gets one checklist: what the referring office sent, held against the practice's own referral checklist, what is missing or needs a new copy, and a draft request for exactly those items. A clinician sets urgency; nothing is sent until the coordinator approves it.
- Starts it
- Referral coordinator
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Legal hold custodian tracker
Once counsel has issued a legal hold, your legal operations lead keeps one tracker for counsel: every custodian and system in counsel’s scope, who has acknowledged and who is overdue, who has left or changed role, the refresh date counsel set, and reminders copied from counsel’s own text for a person to send.
- Starts it
- Legal operations lead
- Brings
- export, notes, document
- Gets
- 3 outputs
Prepares work for a lawyer. Not legal advice.
Outside-counsel invoice questions
When a law firm’s invoice arrives, legal operations has one worksheet ready: every line set against the agreed rates, the approved matter budget and the company’s own billing guidelines, each difference written as a neutral question for the firm. Nothing is sent, paid or rejected until people decide.
- Starts it
- Legal operations manager
- Brings
- export, document
- Gets
- 10 outputs
Prepares work for a lawyer. Not legal advice.