Workflows Directory
Find your team’s next superpower.
- Function: Customer support and service
- Function: People and HR
- Business situation: Established businesses
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35 workflow templates, showing 1 to 24
Appointment confirmation and no-show follow-up
The front desk gets tomorrow’s bookings from the appointment export with the practice’s approved script or message filled in for each, every reply recorded once staff have called, and today’s no-shows with open slots to offer them. Staff make every call and every diary change.
- Starts it
- Front-desk coordinator
- Brings
- export, notes, document
- Gets
- 7 outputs
Cancellation request response
When a customer asks to cancel or cut back, the account manager gets one page: the request and the reason in the customer's words, the account's recent history, only the options your business already approved that fit that reason, and a reply that confirms the choice and what happens next. A person sends it.
- Starts it
- Account manager
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Churn risk and save plan
Once a quarter, the owner or account lead sees why customers really left, read from your own cancellation notes and records, how many left for each cause, and one change to try for each, with an owner, a start date and the count that will show whether it helped. A person decides every change.
- Starts it
- Owner
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Complaint and refund request handling
A customer complains or asks for money back, and whoever handles it gets your policy's answer: the order matched, each condition checked, the amount worked out, any refund set out for a named person to approve, and a reply ready to edit and send.
- Starts it
- Owner
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Course sequence and workload review
A course lead revising an outline for the next cohort gets a module map: learning goals, prerequisites, activities and the instructor's own time estimates, with crowded weeks and coverage gaps marked and every gap written as a question. The course lead decides what changes.
- Starts it
- Course lead
- Brings
- export, notes
- Gets
- 4 outputs
Customer feedback themes
Each month your support lead sees what customers keep telling you: tickets, disputes, reviews and survey comments grouped into themes with counts and quotations, the three issues most worth fixing with a proposed fix and owner, and a note for customers once a fix ships. A person decides every fix.
- Starts it
- Support lead
- Brings
- export, notes, document
- Gets
- 5 outputs
Customer reply drafting
Every customer gets the reply your best person would write. Hand over the customer's message, your tone guide and your approved answers, and get back a draft in your voice where every statement and every promise traces to something you approved. A person on your team reads it, edits it and sends it.
- Starts it
- Support agent
- Brings
- notes, document, pasted text
- Gets
- 3 outputs
Customer satisfaction detractor follow-up
Every week your support lead gets each low satisfaction or recommendation score with the ticket behind it: the customer's own words, what went wrong as far as the ticket shows, a suggested owner and a draft message, plus the trend and a warning wherever the numbers are too thin to read. A person sends every message.
- Starts it
- Support lead
- Brings
- export, notes, pasted text
- Gets
- 7 outputs
Departing-employee knowledge capture
When someone is leaving or changing role, their manager gets an interview guide aimed at what only that person knows, then a handover document the successor can work from, every point traced to the conversations and marked with how sure it is. Nothing is shared until the manager approves.
- Starts it
- Manager
- Brings
- export, notes, pasted text
- Gets
- 2 outputs
Employee health plan comparison
For an owner or people lead at renewal: the broker's health plan options next to each other, with premiums split between company and employee, deductibles, out-of-pocket limits, network notes, the cost to the company and to a typical employee at low, middle and high use, and questions for the broker.
- Starts it
- People lead
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Employee offboarding and handover checklist
When someone leaves, your HR lead and their manager share one checklist: every piece of their work handed to a named colleague before the last day, every system on your access register removed by its owner at a set time, and every item of equipment back. Nothing is removed or sent without a person.
- Starts it
- People lead
- Brings
- export, notes
- Gets
- 7 outputs
Field issue handoff to engineering
When a delivered product misbehaves for a customer, the customer service lead gets one case brief for engineering: the revision and serial references, the symptoms as reported, the photographs supplied, what service has done and the questions still unanswered. It names no cause.
- Starts it
- Customer service lead
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Freight shortage record packet
When a receiver reports missing or damaged freight, the claims coordinator gets one packet lining up dispatch quantities, warehouse scans, bill of lading, proof of delivery, photos and the customer report, with each unanswered question listed. It assigns no fault and sends nothing.
- Starts it
- Claims coordinator
- Brings
- export, notes
- Gets
- 6 outputs
Help article from a resolved issue
Turn every answer your team works out once into an article the next customer finds on their own. Hand over a resolved ticket and your list of articles; get back a draft in your customers' words, with their details removed and every step traced to the ticket. Your knowledge-base owner decides what goes live.
- Starts it
- Support agent
- Brings
- export, notes, document, pasted text
- Gets
- 6 outputs
Help centre gap review
Once a period, your support lead sees what the help centre is missing, read from that period's tickets and search log: questions agents answered by hand, articles that fell short, articles search could not find, and one gap list ranked by the tickets an article could have saved. The lead decides what is written.
- Starts it
- Support lead
- Brings
- export, notes
- Gets
- 6 outputs
Incoming referral completeness check
When a referral arrives, the coordinator gets one checklist: what the referring office sent, held against the practice's own referral checklist, what is missing or needs a new copy, and a draft request for exactly those items. A clinician sets urgency; nothing is sent until the coordinator approves it.
- Starts it
- Referral coordinator
- Brings
- export, notes, pasted text
- Gets
- 6 outputs
Manager feedback preparation
Every manager walks into a feedback conversation prepared like your best one: specific dated observations, the questions worth asking, a clear ask and the support on offer.
- Starts it
- Team manager
- Brings
- notes, document
- Gets
- 7 outputs
Matter coverage plan for absences
When leave or a staffing change takes someone away from active matters, the practice manager gets a draft coverage plan: a proposed cover for each matter, the attorney-confirmed dates in the absence, the access each cover needs and every handoff that is blocked. The practice lead and responsible attorneys decide.
- Starts it
- Practice manager
- Brings
- export, notes, document
- Gets
- 8 outputs
Prepares work for a lawyer. Not legal advice.
Payroll preparation and timesheet review
Before each payroll run, the owner gets one sheet built from the timesheet and roster exports: hours by person and type, every missing punch and odd entry raised as a question, and an estimated total. Nothing is keyed in, submitted or paid until a person approves.
- Starts it
- Payroll clerk
- Brings
- export, notes
- Gets
- 7 outputs
Policy answers from the handbook
Staff questions about leave, hours, expenses and conduct get answers that quote your own handbook, name the section, and say plainly where the handbook is silent. Anything about one person's own entitlement goes to HR, and no reply leaves until a person has read it.
- Starts it
- Office manager
- Brings
- export, notes, document
- Gets
- 4 outputs
Product recall customer contact plan
Once your business has issued a recall, the customer care lead gets the contact plan: affected customers from the order export, the approved notice word for word, drafts that offer only the remedies you run, and a tracker that counts a customer done only when the item is back or repaired.
- Starts it
- Customer care lead
- Brings
- export, notes, document
- Gets
- 6 outputs
Public guest review reply
Answer an online guest review without exposing the guest's stay. Hand over the review and the service actions you have confirmed, and get a short public reply plus separate private notes, each statement tied to its source. The guest relations manager checks and approves.
- Starts it
- Guest relations manager
- Brings
- export, notes, document, pasted text
- Gets
- 5 outputs
Reader correction request brief
When a reader disputes a fact or reports a missing credit, the editor gets one internal note: the request, the published passage, the evidence supplied and the questions only an editor can answer. A draft acknowledgement waits for the audience lead's approval.
- Starts it
- Editor's assistant
- Brings
- notes, document, pasted text
- Gets
- 3 outputs
Returned unit review brief
When a failed-unit report or return request arrives, the service coordinator gets one brief tying the customer's report to each unit's shipment record, serial and recorded configuration, with unmatched serials and missing evidence listed. It names no cause.
- Starts it
- Service coordinator
- Brings
- export, notes, document, pasted text
- Gets
- 7 outputs